What are the responsibilities and job description for the Night Auditor/ PM Shift position at Best Western Lake Oswego?
Overview
We are seeking a dedicated and detail-oriented Night Auditor/PM shift to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional guest services. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Duties
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs for guests.
- Provide excellent guest relations by addressing inquiries, resolving issues, and ensuring a positive experience.
- Maintain accurate records of room availability and reservations.
- Handle phone calls with professionalism, providing information about hotel services and amenities.
- Collaborate with other departments to ensure seamless guest services throughout the night.
- Prepare daily reports for management review, highlighting occupancy rates and financial summaries.
- Uphold hotel policies and procedures while maintaining a welcoming environment for guests.
Requirements
- Previous experience in hotel management or as a Night Auditor is preferred.
- Strong knowledge of hospitality operations and guest services.
- Excellent phone etiquette and communication skills.
- Ability to work independently during night shifts with minimal supervision.
- Proficient in using hotel management software and basic accounting principles.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
- A commitment to providing outstanding guest experiences in a resort or hotel setting.
Join our team as a Night Auditor/ PM shift and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Lake Oswego, OR 97035 (Required)
Work Location: In person
Salary : $17