What are the responsibilities and job description for the Front Desk Coordinator position at Best Western Lakewinds?
Job Description
We are seeking a skilled Front Desk Associate to provide top-notch service to our guests. The ideal candidate will be responsible for managing front desk operations, including check-in/check-out procedures, room assignments, and key distribution.
Responsibilities:
- Provide exceptional customer service to guests, responding promptly to their needs and concerns.
- Manage front desk operations efficiently, ensuring smooth check-in/check-out procedures and accurate record-keeping.
- Process guest payments and handle cash and credit transactions with professionalism.
- Assist guests with local attraction recommendations and services, enhancing their overall experience.
- Maintain a clean and organized front desk area, adhering to company standards and protocols.
Requirements:
- Age 18
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work nights, weekends, and varying shifts.
