What are the responsibilities and job description for the Front Desk Agent position at Best Western Macomb Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guest needs are met efficiently. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accurate billing and payment processing.
- Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
- Maintain the front desk area in a neat and organized manner.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Assist with reservations, cancellations, and modifications as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues with professionalism and courtesy, aiming for resolution.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in hotel or front desk operations is preferred but not mandatory.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Familiarity with hotel management software is a plus.
- Excellent phone etiquette and communication skills; bilingual abilities are highly desirable.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A positive attitude and willingness to work as part of a team dedicated to providing outstanding hospitality.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Ability to Commute:
- Macomb, IL 61455 (Required)
Ability to Relocate:
- Macomb, IL 61455: Relocate before starting work (Required)
Work Location: In person
Salary : $15
