What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at Best Western Maritime Inn?
Job Summary:
Join our team at Best Western Maritime Inn as a 3rd shift Front Desk Receptionist/Night Auditor! We are looking for a dedicated, friendly night auditor with a keen eye for detail and the ability to handle the night shift hours (11 P.M. – 8 A.M.) independently and with efficiency, ensuring the comfort and satisfaction of our guests.
This position oversees our hotel’s nightly operations, handling a variety of tasks from maintaining accurate records of guest information and transactions, guest inquiries to nightly accounting duties, professionally while upholding hotel policies and procedures. This role is perfect for proactive and detail-oriented individuals who want to ensure a safe, clean and pleasant stay for all our guests.
Key Responsibilities:
Guest Services:
o Greeting and guest check in.
o Handle any guest inquiries, special request, or concerns.
o Provide information about local attractions and dining options.
Audit Duties:
o Perform nightly financial and accounting tasks, including verifying and balancing accounts.
o Prepare daily reports and process credit card transactions.
o Deliver receipts to guests as needed.
Safety & Security:
o Conduct regular security checks, ensuring a clean, safe, and secure environment for all guests and staff. Respond to emergencies calmly and effectively.
Problem-Solving:
o Adress and resolve any issues or complaints that arise during the night shift.
o Collaborate with housekeeping and maintenance teams to address guest needs effectively.
Administrative Task:
o Manage reservations and update guest reservations.
o Complete end-of-day procedures and run daily reports.
Cleaning & Laundry:
o Perform end-of-day cleaning duties.
o Complete overnight laundry task, including washing, drying and folding.
Breakfast Setup:
o Preparation and setup of the breakfast area for the following morning.
Qualifications:
- Ability to work independently and handle stressful situations.
- Ability to multitask between administrative task as well as cleaning and laundry duties.
- Flexibility to work night shifts, including weekends and holidays.
Job Types: Full-time, Part-time
Pay: $12.65 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- Overnight shift
- Weekends as needed
Ability to Commute:
- Sturgeon Bay, WI 54235 (Required)
Ability to Relocate:
- Sturgeon Bay, WI 54235: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15