Customer Experience Associate

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Proficiency in Spanish is a plus, as it will enhance communication with our diverse clientele.

Responsibilities

• Must have no less than 6 months expert training in Jonus Chorum, Visual Matrix, or Hotel Key
• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle reservations and cancellations via phone, email, and in-person inquiries.
• Maintain an organized front desk area, ensuring all materials are stocked and accessible.
• Provide information about hotel services, local attractions, and answer any guest inquiries.
• Perform administrative tasks such as data entry, proofreading documents, and maintaining records.
• Exhibit excellent phone etiquette while managing incoming calls and messages promptly.
• Assist with office management duties as needed to support overall operations.
• Collaborate with other departments to ensure seamless guest experiences.

Experience

• Must have no less than six months expert training with Hotel key, Visual Matrix, or Jonus Chorum
• Previous experience in a front desk or customer service role is preferred.
• Strong administrative skills with proficiency in data entry and office management tasks.
• Excellent time management abilities to prioritize tasks effectively in a fast-paced environment.
• Exceptional organizational skills to maintain an orderly workspace and manage documentation efficiently.
• Bilingual candidates with Spanish language skills are highly desired but not mandatory.
• Ability to stand for up to 8 hours
• Lift up to 40 lbs
• Bend, reach, stoop, squat, and twist

If you are passionate about providing outstanding service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Job Type: Part-time

Pay: $12.36 - $12.50 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• What do you enjoy most about working with people?
• Tell us about a time when you had to overcome a challenge?
• How many jobs have you had in the past 3 years?

Experience:

• Customer service: 2 years (Required)
• Hotel Reception: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Las Cruces, NM 88005 (Required)

Work Location: In person

Salary : $12 - $13