What are the responsibilities and job description for the Experienced Hotel Front Desk position at Best Western PLUS at the National Sports Center?
At the Best Western Plus National Sports Center, we believe our success comes from the strong relationships we build with our guests. Every team member plays a vital role as an ambassador for our brand, ensuring every guest feels welcome, valued, and cared for. We are looking for dedicated individuals with a passion for hospitality to join our award-winning team!
Here's your schedule:
Sunday 7 am - 3 pm
Monday 7 am - 3 pm
Tuesday 3 pm - 11 pm
Wednesday 3 pm - 11 pm
Friday 3 pm - 11 pm
Qualifications:
- Minimum of 1 year of Hotel Front Desk experience is required.
- Strong communication and interpersonal skills.
- Ability to handle guest inquiries and resolve issues promptly and professionally.
- Team-oriented with a positive attitude and a commitment to providing excellent service.
- Flexibility with scheduling (including weekends and holidays).
Here's the job details:
- Promptly provides accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
- Check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.
- Promotes the Hotel marketing programs.
- Assigns reservations based on guest preferences and availability.
- Answers questions regarding hotel facilities and services, local attractions, directions, etc. Handles complaints in a tactful manner and negotiates resolutions.
- Guiding guests in the Lobby Area.
Why Join Us?
- Become part of a respected, award-winning hotel.
- Work with a supportive, friendly team that values collaboration and success.
- Opportunities for growth and advancement within the hospitality industry.
- Competitive pay and hotel discounts
If you're ready to take your hospitality career to the next level, apply today and become part of our dynamic team at the Best Western Plus National Sports Center!
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $19