What are the responsibilities and job description for the Hotel Front Office Manager position at Best Western PLUS at the National Sports Center?
***MUST HAVE 2 YEARS OF FRONT DESK SUPERVISOR OR MANAGEMENT EXPERIENCE AT A HOTEL TO BE CONSIDERED.
We are seeking a Hotel Front Office Manager to join our team!
The Best Western Plus at the National Sports Center Hotel has 98 meticulously designed guest rooms and suites. All are the essence of being centrally located next to the world's largest amateur sports facility. Whether you're looking for a change of career or an opportunity to grow in a fast-paced work environment, Best Western Plus at the National Sports Center is looking for you!
POSITION SUMMARY:
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
ESSENTIAL JOB FUNCTIONS:
- Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
- Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
- Performs other duties as assigned.
THE FRONT OFFICE MANAGER REQUIREMENTS:
- High school diploma or equivalent
- Minimum of two years experience at the front desk with a complete understanding of front office operations. Previous experience in hospitality management preferred.
- Superior customer service and public relations skills.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
BENEFITS OFFERED:
- Uniform Provided
- Discounted Hotel Stays
- Employee Incentive Program
We are an equal opportunity employer to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Job Type: Full-time
Pay: $50,000.00 - $52,000.00 per year
Benefits:
- Paid time off
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- On call
Education:
- Associate (Preferred)
Experience:
- Front Desk: 1 year (Preferred)
- Hotel Experience: 2 years (Required)
Work Location: In person
Salary : $50,000 - $52,000