What are the responsibilities and job description for the Hotel Front Desk Night Auditor position at Best Western Plus Canyon Pines?
Overview
We are seeking a dedicated and customer-focused Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong guest relations skills, and a keen attention to detail.
Responsibilities
- Greet guests warmly and provide them with information regarding hotel services and amenities.
- Manage front desk operations, including check-ins, check-outs, and room assignments.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Conduct night audits to ensure accurate financial reporting and maintain the integrity of hotel records.
- Process phone calls efficiently using hotel phone systems, providing information or directing calls as necessary.
- Maintain cleanliness and organization of the front desk area.
- Assist in managing reservations and coordinating with housekeeping staff for room readiness.
- Ensure compliance with hotel policies and procedures while maintaining a welcoming atmosphere for guests.
Requirements
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interaction.
- Bilingual abilities are a plus, enhancing communication with a diverse clientele.
- Familiarity with hotel management software and night audit processes is advantageous.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- A commitment to providing outstanding guest relations and maintaining high standards of service.
- Availability to work night shifts, including weekends and holidays as needed.
Join our team as a Front Desk Clerk/Night Auditor, where your contributions will play a vital role in creating memorable experiences for our guests!
Job Type: Part-time
Pay: $17.00 - $19.50 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- South Ogden, UT 84403 (Required)
Ability to Relocate:
- South Ogden, UT 84403: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20