What are the responsibilities and job description for the Hotel Front Desk Attendant position at Best Western Plus Chena River Lodge?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$17-$18 hourly
Responsibilities:- Communicate with housekeeping to make sure guest rooms are ready
- Handle customer complaints as necessary
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Bookkeeping: keep accurate records of all hotel guest account information
- Exhibits working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Well-versed in taking telephone calls and handling stressful situations
- Must have graduated high school, received a GED or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.
Salary : $17 - $18
