What are the responsibilities and job description for the Hotel Night Auditor position at best western plus coralville hotel?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk activities, performing nightly audits, and providing exceptional guest service. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to delivering outstanding hospitality.
Duties
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve issues promptly to enhance guest relations.
- Maintain accurate records of room availability and reservations.
- Monitor phone systems and respond to calls with professionalism and courtesy.
- Collaborate with hotel management to implement policies that enhance guest satisfaction.
- Ensure compliance with hotel standards and procedures during night shifts.
- Prepare daily reports for management review.
Skills
- Proficient in using phone systems with excellent phone etiquette.
- Experience in night audit processes within a hotel or resort environment.
- Strong background in hospitality and guest relations.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is preferred.
- Excellent organizational skills and attention to detail.
- Ability to work independently during night shifts while maintaining high service standards.
This position offers an opportunity to contribute significantly to the guest experience while developing valuable skills in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Experience:
- Night audit: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Relocate:
- Coralville, IA 52241: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14