What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Dilley Texas?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate phone systems to answer calls, provide information, and assist with reservations.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks as needed, including managing guest accounts and filing reports.
Requirements
- Previous experience in front desk or guest services within a hotel or hospitality setting is preferred.
- Strong phone etiquette and proficiency in operating phone systems are essential.
- Multilingual or bilingual skills are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills with the ability to build rapport with guests quickly.
- Strong organizational skills and attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A background in hospitality management is advantageous but not mandatory.
Join our team as a Front Desk Agent where you can showcase your passion for hospitality while providing outstanding service to our valued guests!
Job Type: Full-time
Pay: $11.00 - $14.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Dilley, TX 78017 (Required)
Ability to Relocate:
- Dilley, TX 78017: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $14