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Hotel Guest Service Agent

Best Western Plus Dixon
Dixon, CA Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/2/2025

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle guest inquiries efficiently. The Guest Service Agent will play a crucial role in enhancing guest relations and ensuring a memorable experience at our resort.

Duties

  • Greet guests warmly upon arrival and assist with check-in and check-out processes.
  • Manage phone systems, responding to calls promptly with excellent phone etiquette.
  • Address guest inquiries, concerns, and requests in a professional manner.
  • Provide information about resort amenities, services, and local attractions.
  • Maintain accurate records of guest interactions and transactions.
  • Assist with night audit procedures as required, ensuring all financial transactions are processed accurately.
  • Collaborate with other departments to ensure seamless guest services.
  • Uphold the highest standards of cleanliness and organization at the front desk area.

Experience

  • Previous experience in customer service or guest relations is preferred.
  • Familiarity with front desk operations in a resort or hotel setting is a plus.
  • Bilingual or multilingual skills are highly desirable to cater to diverse guests.
  • Proficiency in using phone systems and handling inquiries effectively.
  • Strong interpersonal skills with an emphasis on guest satisfaction.
  • Ability to work flexible hours, including nights and weekends as needed.
  • Prepare and maintain breakfast items.

Join us in creating unforgettable experiences for our guests while being part of a dynamic team!

Job Type: Part-time

Pay: $16.50 - $17.25 per hour

Expected hours: 24 – 40 per week

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evenings as needed
  • Evening shift
  • Every weekend
  • Holidays
  • Monday to Friday
  • Morning shift
  • Nights as needed
  • Weekends as needed

Work Location: In person

Salary : $17 - $17

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