What are the responsibilities and job description for the Hotel Guest Service Agent position at Best Western Plus Dixon?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle guest inquiries efficiently. The Guest Service Agent will play a crucial role in enhancing guest relations and ensuring a memorable experience at our resort.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage phone systems, responding to calls promptly with excellent phone etiquette.
- Address guest inquiries, concerns, and requests in a professional manner.
- Provide information about resort amenities, services, and local attractions.
- Maintain accurate records of guest interactions and transactions.
- Assist with night audit procedures as required, ensuring all financial transactions are processed accurately.
- Collaborate with other departments to ensure seamless guest services.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in customer service or guest relations is preferred.
- Familiarity with front desk operations in a resort or hotel setting is a plus.
- Bilingual or multilingual skills are highly desirable to cater to diverse guests.
- Proficiency in using phone systems and handling inquiries effectively.
- Strong interpersonal skills with an emphasis on guest satisfaction.
- Ability to work flexible hours, including nights and weekends as needed.
- Prepare and maintain breakfast items.
Join us in creating unforgettable experiences for our guests while being part of a dynamic team!
Job Type: Part-time
Pay: $16.50 - $17.25 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $17 - $17