What are the responsibilities and job description for the Night Auditor position at Best Western Plus Forest Park Inn?
We are looking for a very responsible person to work as a Night Auditor at the Best Western PLUS Forest Park Inn.
We would like someone who is looking for a long term position in the hospitality field.
The hours are from 11:00 pm to 7:00 am for Night Audit.
(Training would be during the day as well as during the night at the hotel, to learn front desk procedures as well as the Night Audit procedures.
Training hours could be 4-5 days a week for the first 2 weeks. Flexibility during that time frame is a must.
(Weekends, holidays, flexibility and DEPENDABILITY is an absolute must.)
Positions Overview:
Need to develop thorough knowledge of the property and all of its facilities and services, and must perform a combination of the following duties.
General Responsibilities/Duties:
* Must have very good computer skills!
* Must be quick on your feet and efficient!
* Needs to learn all Front Desk procedures and functions at the hotel.
* Report reconciliation of the day's business activity.
* Answer all guest calls throughout the night and help them with their needs.
* Make, modify, confirm or cancel reservations. Front desk agents are to assist guests when they register.
* Audit all posted charges, such as room, restaurant or telephone charges.
* Route calls to guests, departments and/or offices; take messages as needed.
* Act as PBX operator during the night audit shift.
*Complete all wake-up call procedures.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Adhere to established hotel policies and procedures.
* Maintain all files, portfolios and records.
* Be knowledgeable about room rates, reservation/cancellation procedures.
* Perform any additional duties as assigned by management.
* Respond to and fulfill all guest requests.
Past customer service experience is a plus.
If you enjoy working in the hospitality industry this job is for you. Looking for applicants who want to work night audit at a hotel.
Come by the Best Western PLUS Forest Park Inn to fill out our application, or respond to this ad.
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $18