What are the responsibilities and job description for the Hotel Front Desk Agent position at Best Western Plus Fort Wayne North?
- Ensure smooth and efficient operation of the Front Desk.
- Always greet every guest with a smile and ask what you can do for them.
- Provide superior guest service at all times. Ability to defuse and resolve potential and real challenges with guest issues. No guest should ever leave the hotel without wanting to return.
- Checking in guests, checking out guests. Reservations, guest inquiries, concierge services, billing/guest accounting.
- Preform the Guest “Courtesy Calls” and try to call as many guest as possible within 45 minutes after check in. Refer to courtesy call sheet.
- Handle all third party (OTA) reservations and check in procedures.
- Properly check in all CLC guest and post there stay on WebCheckinn.
- Exhibit leadership qualities in the absence of management. Front Desk Agent acts as Manager on Duty when Manager is not present.
- Work closely and harmoniously with all department heads within the property and with corporate personnel when required.
- Insure that all WNW policies are adhered to and provide resolutions when necessary.
- Work closely with sales managers when requested.
- Fill out Sales Lead sheets for potential business.
- Possess ability to deal with potential clients by being knowledgeable on hotel services and rates.
- Flexibility required when requested to work in cases of emergencies. Front Desk agent may be required to cover additional shifts when it is needed.
- Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness
- Maintain an active posture in total property operations and perform other duties as assigned by management.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Hotel Guest Services: 1 year (Preferred)
Work Location: In person
Salary : $14