What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Best Western Plus Inn at the Vines?
As a Front Desk Clerk/Night Auditor at Best Western Plus Inn at the Vines, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in experience. This role is essential in maintaining our high standards of customer service and operational excellence during night shifts.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Perform night audits to reconcile daily transactions and prepare financial reports.
- Manage phone calls, reservations, and provide information about hotel amenities.
- Maintain cleanliness and organization of the front desk area.
- Assist with administrative tasks such as filing and data entry as needed.
- Ensure compliance with hotel policies and procedures during night shifts.
- Foster positive relationships with guests to encourage repeat visits.
Qualifications
- Proven experience in hospitality or front desk operations, preferably in a hotel setting.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work independently during night shifts while maintaining attention to detail.
- Bilingual abilities are a plus to enhance guest relations.
- Familiarity with hotel management software is advantageous.
- Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.
If you are ready to make a difference in our guests' experiences while enjoying the vibrant hospitality industry, we invite you to apply today at the Inn at the Vines!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
Education:
- High school or equivalent (Required)
Experience:
- Hotel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Required)
Ability to Commute:
- Napa, CA 94559 (Required)
Work Location: In person
Salary : $18