What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Plus Kansas City Airport East?
Hotel Front Desk Clerk position just came open. We have a friendly fun atmosphere here at the Best Western and are looking for just the right person to join and blend in with our team. Stop by and/or submit your resume for consideration, Dave is our general manager and welcomes anyone that would like to visit in person.
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will also assist with various administrative tasks and contribute to creating a welcoming atmosphere for all guests.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Process reservations, cancellations, and modifications through the hotel management system.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Provide information about local attractions, services, and hotel amenities to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in hospitality or customer service is preferred.
- Familiarity with hotel management systems is an advantage.
- Strong phone etiquette skills are essential for handling inquiries effectively.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- A background in front desk operations or night audit experience is beneficial but not required.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences while developing your skills in the hospitality industry!
Job Type: Full-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16