What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Madison - Huntsville Hotel?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment.
Currently hiring for multiple shifts: 1st (6 AM - 2 PM), 2nd (2PM - 10 PM) - Preference for individuals willing to work either shift as needed.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Manage reservations and assist guests with inquiries regarding their stay.
- Handle phone calls efficiently, utilizing phone systems to provide information and support.
- Address guest concerns and complaints promptly, ensuring satisfaction throughout their stay.
- Maintain accurate records of guest information and transactions.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Provide recommendations for local attractions, dining options, and activities to enhance the guest experience.
- Uphold the highest standards of hospitality management by maintaining cleanliness and organization at the front desk area.
Experience
- Previous experience in customer service or guest services is preferred.
- Strong interpersonal skills with an emphasis on effective communication and problem-solving.
- Ability to work flexible hours, including weekends and holidays as needed.
- Ability to work any day of the week.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.50 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Do you have open availability regarding days of the week?
- Do you have a 1st or 2nd shift preference?
Ability to Commute:
- Madison, AL 35758 (Required)
Work Location: In person
Salary : $13 - $14