What are the responsibilities and job description for the Head Housekeeper position at Best Western Plus North Las Vegas Inn & Suites?
Supervisor: General Manager
Purpose of Position: Head of Housekeeping is responsible for the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments. Must have complete knowledge of all areas of housekeeping, laundry, and public area cleaning processes. The Head of Housekeeping is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest levels of service. The Head of Housekeeping will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff daily.
Essential Functions:
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
- Supervise, all housekeeping employees and assist in the selection, disciple, and discharge of housekeeping and laundry staff. Evaluate employee performance, take action on promotions, and re-trainings.
- Ensure all housekeeping and laundry staff is trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use.
- Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
- Inspect work performed to ensure that it meets brand specifications, providing clean, sanitary, welcoming rooms to all of our guests.
- Investigate complaints about service and equipment and take corrective action.
- Plan and prepare employee work schedules, conduct daily stand-up meetings as well as monthly staff meetings (as needed).
- Prepare the daily room and task assignments, including daily duties or any special assignments.
- Oversees general cleaning of all public areas, and has an eye for detail creating a clean, sanitized welcoming environment for guests in all areas of the hotel.
- Ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor keeping within budgeted guidelines.
- Maintains laundry operations and ensures laundry equipment is maintained routinely including all housekeeping equipment.
- Advise the front desk of rooms ready for occupancy, and balance housekeeping reports at the end of the day, and resolve any discrepancies with the front desk.
- Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Out of order rooms must be documented and every effort must be made to return them to service.
- Complete inventory monthly and ensure that all storage rooms are stocked adequately. Provide General Manager with par levels and recommendations of replenishment.
- Forecast necessary levels of staffing and supplies accounting for seasonal changes.
- Maintain lost and found items, according to hotel policy.
- Oversee and assist with quarterly cleaning requirements.
- Perform or assist with all cleaning as needed including guest rooms.
- Demonstrate good communication skills and convey information and ideas.
- Ability to perform basic math, and understand financial information.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
- Report all employee injury cases according to company policy.
- Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control. Issues and receives both room keys and master keys.
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
- Performs other duties as assigned.
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