Front Desk Agent

Job description

The Best Western Plus Park Place Inn & Suites is Chehalis, WA is looking to hire a friendly and professional Front Desk Agent. If you think you will be a great addition to our team, please apply.

Job Duties:

• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Always follow established hotel safety protocols and procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Run all necessary night audit reports
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

• Frequently standing up behind the desk and front office areas
• Handling objects, products and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often used
• Have the ability to work a flexible schedule including mornings, nights, weekends and/or holidays

Job Type: Part-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $19