What are the responsibilities and job description for the Night Auditor position at Best Western Plus Settlers Point?
What do we need from you?
- Proactive customer service
- Responsible, teachable, and reliable
- Strong verbal & non-verbal communication skills, in person and over the phone
- Organized & high attention to detail
- Competent computer & software abilities
- Abide by brand standards for level of service
- Identity & overcome guest issues quickly and attentively
*
- Responsibilities:
- Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
- Processing credit card & cash transactions
- Coordinating with other departments for high level of service
- Daily Activity Reports and deposit drops
- Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
- Property & pool checks
- Occasional package shipment or receiving
- Manage incoming customer calls
- Sales skills for new reservations including rates and availability
- Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
- Approachable, hospitable demeanor when interacting with guests in person and over the phone
- Ensure guest security by following procedures set forth by the handbook
- Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
- Able and willing to perform other tasks that may be asked by management including flexible work hours
Job Type: Part-time
Pay: $14.50 - $15.75 per hour
Expected hours: 26 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16
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