Front Office Receptionist

Now hiring Front Desk Position at Best Western Plus Tech Medical Center Inn

We are currently hiring motivated, hardworking, and dedicated personnel for the Front Desk position at our award winning BEST WESTERN PLUS Hotel. Experience is preferred, but not required. We will provide full training. We will be conducting on the spot interviews and positions will be available for immediate hire. Front Desk Agent hours are from 7:00am to 3:00pm and 3:00pm to 11:00pm. We are located at 4703 North Loop 289, Lubbock, TX 79416, directly across from the Lubbock Heart Hospital.

Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations

and future reservations when necessary. Knows cancellation procedures.

• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.Qualifications:
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and

procedures. Able to properly secure guest information.

• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.Best Western Plus

Tech Medical Center Inn4703 North Loop 289Lubbock, TX 79416Phone: (806) 701-5299Work Remotely

• No

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $10 - $12