What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Best Western Plus Ticonderoga Inn & Suites -...?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Qualifications:
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred, but not required
This position offers an opportunity to work in a dynamic hospitality environment, interacting with guests from all walks of life. If you enjoy providing exceptional service and have a passion for guest relations, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
Work Location: In person
Salary : $16