What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Traverse City?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at Best Western Plus Traverse City. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Answer phone calls promptly, addressing inquiries regarding reservations, services, and hotel amenities.
- Maintain accurate records of guest information and reservations in the hotel management system.
- Assist guests with special requests, providing information about local attractions and services.
- Handle guest complaints or issues with professionalism, ensuring guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Process payments and maintain cash handling procedures as required.
Skills
- Strong background in customer service within the hospitality industry, preferably in a resort or hotel setting.
- Experience with front desk operations and hotel management systems is highly desirable.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in using phone systems and managing multiple lines effectively.
- Excellent interpersonal skills, with the ability to build rapport with guests quickly.
- Strong problem-solving skills to address guest concerns efficiently.
- Attention to detail and organizational skills to manage reservations accurately.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while working in a dynamic hospitality environment!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Traverse City, MI 49686 (Required)
Ability to Relocate:
- Traverse City, MI 49686: Relocate before starting work (Required)
Work Location: In person
Salary : $18
