What are the responsibilities and job description for the Part-Time Night Auditor position at Best Western PLUS Vintage Valley Inn?
Job description
We are looking for someone to fill an open position on our front desk. It is a part time position with 16 hours guaranteed per week, with opportunity to pick up additional shifts as needed. Must have open availability and be willing to work the Night Audit Shift which is overnight, from 11pm-7am
Set 16 hours per week are as followed: Wednesday-Thursday 11PM-7AM.
Previous hotel experience is preferred, but we are absolutely willing to train the right person.
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms (day sleeper roll-overs). Accurately updates housekeeping reports for arrival of Head of Housekeeping.
- Coordinates guest room maintenance work with the maintenance department.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to hotel management.
- Reports any staff messages to the appropriate supervisor.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains order at the front desk for guest related paperwork and supplies. Cleans counter on a regular basis to be free of dust and smudges.
- Maintains cleanliness and order in the lobby area including refreshing and restocking of coffee bar.
- Assists Housekeeping Dept. with laundry
Qualifications: *
- High school graduate or equivalent.
- One year of previous customer service or reservations experience, preferably in a hotel environment.
- Ability to communicate clearly.
- Ability to effectively interact with guests, management staff, and other employees in a
- professional manner.
- Possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
- Skilled in basic math and computers.
- Knowledge of property management systems.
- Ability to work a flexible schedule, including weekends and holidays and graveyard audit shifts.
- Must be punctual and maintain regular and reliable attendance.
Job Type: Part-time
Salary: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus pay
- Tips
Ability to commute/relocate:
- Zillah, WA 98953: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Job Type: Part-time
Pay: $16.66 - $18.50 per hour
Expected hours: No less than 16 per week
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16 - $17