What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus?
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction
- Perform night audit duties as needed
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Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Ability to Relocate:
- Jonesville, NC 28642: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $15
