What are the responsibilities and job description for the General Manager position at Best Western Plus?
General Manager
Cranberry, PA
Best Western Plus is currently seeking General Manager to join their team in Cranberry, Pennsylvania! As a General Manager, you will manage the day-to-day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area.
What we can we offer you?
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- 401k
- Paid time off
- Pay: Dependent on experience
The right candidate will have:
- 3–5 years of prior hotel management experience, or equivalent combination of education and experience
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Experience required may vary based on size and complexity of operation
General Manager Responsibilities:
People
- Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
- Develop, implement, and monitor team member succession planning to ensure future growth and development.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee HR related actions in accordance with company rules and policies.
Guest Experience
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
- Drive improvement in guest satisfaction goals.
- Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Speak to guests – ask for their feedback and build relationships.
Financial
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
- Analyze financials to drive revenues, future profitability, and maximum return on investment.
- Use distribution channels and technology platforms to drive revenue and maximize market share as reported by STR.
- Lead capital plans and asset management initiatives, including working with management company to maintain or improve property’s market leadership position.
Responsible Business
- Ensure a safe and secure environment for guests, colleagues, and hotel assets.
- Act as public relations representative to raise awareness of hotel and brand in local community.
- Drive team member involvement in community organizations, activities, and businesses.
- Perform other duties as assigned. May also serve as manager on duty.
Interested in joining our team? Apply with a current resume today!
Best Western Plus
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k)
Job Type: fulltime
Schedule:
- Weekend availability
- Monday to Friday
Education: No education required
Work location: On-site
