What are the responsibilities and job description for the Hotel Operations Manager/ Front Desk Manager position at Best Western Plus?
Hotel Manager
Job Overview:
We are looking for a dynamic and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate should be customer service-oriented, have strong leadership skills, and a passion for hospitality management. As a Hotel Manager, you will ensure the smooth functioning of various departments within the hotel to provide exceptional guest experiences.
Duties:
- Oversee daily operations of the hotel, including front desk, housekeeping, breakfast, and maintenance departments.
- Provide comprehensive training for all location employees to enhance their performance and efficiency.
- Manage accounting tasks, payroll, and communicate with the franchise regarding billing and technical matters.
- Utilize property PMS System efficiently for guest check-ins/outs and financial security.
- Address and resolve guest complaints promptly and effectively.
- Lead the hiring and termination processes of employees.
- Enforce brand standards and company protocols to maintain quality service.
- Conduct weekly banking activities and ensure accurate balancing of the checkbook.
- Strategize to maximize hotel revenue and elevate hotel recognition within the community.
Skills:
- Guest services
- Hotel management
- Hospitality
- Phone etiquette
- Night audit
- Guest relations
- Leadership
- Revenue management
- Resort
- Phone systems
Qualifications:
- Minimum of 3 years in a customer service field with at least 2 years of management experience.
- Previous work experience in a hotel setting is preferred.
- High school diploma as a minimum educational requirement.
- Proficiency in computer skills including Word, Excel, and email communication.
- Bilingual proficiency is a plus.
- Knowledge of revenue management, night audit procedures, human resources, and guest services is advantageous.
Please note that salary is commensurate with experience and negotiable based on qualifications.
Join our team as a Hotel Manager to lead our dedicated staff in delivering exceptional service and creating memorable guest experiences. If you are passionate about hospitality and possess the required skills, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Pelham, AL 35124 (Preferred)
Ability to Relocate:
- Pelham, AL 35124: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $40,000
