What are the responsibilities and job description for the Part Time Front Desk/ Pm shift 2PM-10 position at Best Western Plus?
Job description
Job description
Under New Ownership and New Management at Best Western Plus in Birch Run, We are looking for Full Time and Part Time Hotel Front Desk Agents to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software or property management software
- Understanding of how travel planning websites operate, like Expedia and Booking.com
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Schedule
- Must be available to work 3pm to 11pm
- 20-24 Hours per week
Job Types: Full-time, Part-time
Salary: $12.00- $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $12.50 - $13.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Rotating weekends
Ability to Commute:
- Birch Run, MI 48415 (Required)
Work Location: In person
Salary : $12 - $13
