What are the responsibilities and job description for the Room Attendant/Housekeeper position at Best Western Plus?
Job Summary: Cleans and prepares guest rooms and public areas by meeting established
standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
Job Duties:
• Maintains the hotel rooms and building to ensure a safe and clean experience for hotel guests, associates and vendors.
• Sets up cleaning cart with supplies. Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways.
• Washes shower walls and tub, cleans toilets and stall walls. Wipes exposed pipes, cleans mirrors, sinks, and walls to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest, or is soiled or torn, to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings.
• Strips bed of all linens and remakes with fresh linens.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking
the guest room supplies (e.g., hangers, extra blankets, extra pillows).
• Vacuums rooms, public areas, and hallways.
• Inspects door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Checks lights and remotes to ensure all are in working order.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs other duties as assigned.
Qualifications:
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighting up to 100 lbs.
• Ability to lift a maximum of 50 lbs.
• Ability to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.
