What are the responsibilities and job description for the Front Desk position at Best Western Premier KC Speedway Inn & Suites?
If you have VISUAL MATRIX, BEST WESTERN Experience you could be hired right away.
Available shifts :: 3pm-11pm & 11pm-7am
Best Western Premier KC Speedway Inn & Suites
10401 France Family Drive
Kansas City KS 66111
913-334-4440
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay, giving them the best customer service, suggesting them what do to near the hotel, giving them directions to local restaurants and smooth checkout.
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers' privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
- Side Duties/cleaning
- Laundry/stain removal
Qualifications:
- Previous hotel-related experience preferred.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Application Questions You have requested that really ask candidates the following questions:
- How many years of customer service experience do you have?
- How many years of Front Desk experience do you have?
- What is the highest level of education you have completed?
- Are you authorized to work in the following country: United States?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Which shifts are you available to work?
Job Types: Full-time, Part-time
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Kansas City, KS 66111 (Required)
Work Location: In person
Salary : $13 - $14