What are the responsibilities and job description for the Room Attendant position at Best Western Premier, the Central Hotel?
Description:
Job Summary: Prepares guest rooms by meeting established property standards of cleanliness to consistently provide a high-quality experience and ensure guest satisfaction. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.
Requirements:Job Duties:
- Ensure the safety, and security of our guests, by maintaining guest privacy at all times.
- Cleans guest rooms and corridors to ensure a safe and clean experience for all guests and team members.
- Strips beds upon checkout and places dirty linen inside room.
- Prepares, and maintains, cleaning carts in a neat and orderly manner to increase productivity, and efficiency.
- Cleans windows, doors, walls, closets and fixtures in guest rooms and hallways. Washes shower walls and tub, cleans toilets and stall walls.
- Replaces all terry, linen, and guest room amenities when cleaning a departure.
- Provides fresh terry, linen, and guest room amenities when servicing a stayover.
- Visually inspects closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies (e.g., hangers, extra blankets, extra pillows).
- Vacuums guest rooms while servicing a stayover, or departure, and ensures hallway leading to guest rooms is also vacuumed accordingly.
- Inspects door and window locks to ensure guest safety. Immediately reports an unsecured or unsafe condition to support the safety, and well-being of our guests, and team members.
- Completes work orders, or notifies a supervisor, of maintenance needs in a guest room or public area.
- Maintains a professional, friendly, and positive demeanor at all times.
- Performs other duties as assigned.
Qualifications:
- Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
- Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
- Ability to push and/or pull equipment weighting up to 100 lbs. Ability to lift a maximum of 40 lbs.
- Ability to communicate effectively with guests and associates.
- Ability to work a flexible schedule, including weekends and holidays.
