What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western Route 66 Rail Haven?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
- Process reservations and cancellations through phone systems and online platforms.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
- Assist with administrative tasks as needed, including filing and data entry.
Skills
- Strong guest relations skills with a focus on customer service excellence.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Experience in hotel management or hospitality management is preferred.
- Proficient phone etiquette for handling inquiries and reservations effectively.
- Familiarity with hospitality software and phone systems is advantageous.
- Ability to work collaboratively within a team while being self-motivated.
- Excellent organizational skills with attention to detail in all tasks.
Join us in creating memorable experiences for our guests while being part of a dynamic team committed to excellence in hospitality!
Job Type: Part-time
Pay: $14.75 - $16.00 per hour
Expected hours: 16 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Overnight shift
Ability to Commute:
- Springfield, MO 65802 (Required)
Ability to Relocate:
- Springfield, MO 65802: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16