What are the responsibilities and job description for the Front Desk Associate PM Shift 3 pm to 11 pm position at Best Western Sandy Inn?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries effectively. Experience in guest relations and familiarity with front desk operations in a hotel setting is highly desirable.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle reservations, modifications, and cancellations through phone systems and online platforms.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Address guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain cleanliness and organization of the front desk.
- Collaborate with other departments to ensure seamless guest services.
- There are side duties that need to be done daily like maintaining the public areas, testing the pool & spa, & doing laundry.
- This is a trainable position.
Experience
- Previous experience in front desk operations or customer service roles within the hospitality industry is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Familiarity with hospitality software systems is a plus.
- A passion for providing excellent guest services and creating memorable experiences for visitors.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to exceptional service will make a difference in our guests' stays!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Sandy, OR 97055 (Required)
Work Location: In person
Salary : $15