What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western Seaway Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and provide information about hotel amenities and services.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of guest information and transactions using phone systems and hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide recommendations for local attractions, dining, and activities to enhance the guest experience.
- Uphold high standards of customer service in all interactions.
Experience
- Previous experience in a hotel or resort setting is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with phone etiquette and handling multi-line phone systems.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hotel management practices is beneficial but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays .
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while working in a dynamic environment!
Please apply at Shularjobs.com
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Gulfport, MS 39503 (Required)
Ability to Relocate:
- Gulfport, MS 39503: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12
