What are the responsibilities and job description for the Front Desk Associate position at Best Western Spartanburg Northwest?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using computerized systems.
- Answer phone calls promptly, addressing inquiries or directing calls as necessary.
- Perform clerical duties such as data entry, filing, and maintaining front desk supplies.
- Ensure the front desk area is clean, organized, and well-presented at all times.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.
Qualifications
- Proven experience in a customer support role or as a front desk agent is preferred.
- Strong administrative skills with proficiency in computer literacy and data entry.
- Familiarity with phone systems and clerical duties is essential.
- Excellent time management skills to prioritize tasks effectively.
- A friendly demeanor with outstanding interpersonal skills to engage with guests positively.
- Ability to work flexible hours, including weekends and holidays as needed.
- High school diploma or equivalent; additional certifications in hospitality or related fields are a plus.
If you are passionate about providing excellent service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
Ability to Commute:
- Spartanburg, SC 29303 (Required)
Ability to Relocate:
- Spartanburg, SC 29303: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12