What are the responsibilities and job description for the Hotel General Manager position at Best Western St. Louis Airport North Hotel &...?
Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our esteemed hotel. The ideal candidate will possess a strong background in hospitality management, with a proven track record in enhancing guest satisfaction and driving operational excellence. This role requires exceptional leadership skills, a passion for service, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Lead and supervise all hotel departments to ensure smooth operations and exceptional guest experiences.
- Oversee guest relations and services, ensuring all guests receive top-notch hospitality.
- Manage budgeting and financial performance, including forecasting and cost control.
- Conduct regular inspections of the property to ensure compliance with health and safety regulations.
- Coordinate night audit processes to maintain accurate financial records.
- Develop and implement policies and procedures that enhance operational efficiency.
- Foster a positive work environment by mentoring staff and promoting teamwork.
- Address guest complaints or issues promptly, ensuring resolutions that uphold the hotel's reputation.
- Collaborate with marketing teams to promote hotel services and enhance brand visibility.
Experience
- Proven experience as a Hotel General Manager or in a similar supervisory role within the hospitality industry, preferably in a resort or hotel setting.
- Strong knowledge of hotel management software and property management systems.
- Excellent leadership skills with the ability to motivate and develop staff.
- Proficiency in budgeting, financial analysis, and strategic planning.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Exceptional guest relations skills with a focus on delivering outstanding service.
- Familiarity with night audit procedures is beneficial.
Join our team as we strive to create memorable experiences for our guests while maintaining the highest standards of hospitality. We look forward to welcoming an enthusiastic leader who shares our commitment to excellence.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- On call
- Overnight shift
- Weekends as needed
Experience:
- Hotel Management: 3 years (Required)
Location:
- Hazelwood, MO 63042 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Hazelwood, MO 63042 (Required)
Ability to Relocate:
- Hazelwood, MO 63042: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $60,000