What are the responsibilities and job description for the Hotel General Manager position at Best Western St. Louis-Kirkwood Route 66?
```Duties```
- Oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning
- Manage and supervise hotel staff, including front desk, housekeeping, and maintenance teams
- Develop and implement strategies to maximize revenue and occupancy rates
- Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and adherence to quality standards
- Handle guest complaints and resolve any issues that may arise in a timely and professional manner
- Coordinate with other departments to ensure seamless guest experiences, including food and beverage, events, and security
- Monitor and control expenses within budgetary guidelines
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees
- Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for improvement
```Qualifications```
- Proven experience in hotel management or a similar role
- Strong knowledge of revenue management principles and practices
- Familiarity with night audit procedures and hotel accounting systems
- Excellent leadership skills with the ability to motivate and inspire a diverse team
- Exceptional customer service skills with a focus on guest satisfaction
- Proficient in budgeting and financial analysis
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask and prioritize effectively
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $67,840.00 - $72,800.00 per year
Benefits:
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $67,840 - $72,800
