What are the responsibilities and job description for the Front Desk Agent position at Best Western Watertown WI?
Are you or someone you know interested in working our front desk? Engaging with a variety of travelers? Great work enviroment and Awesome travel benefits. Smiles required.
BEST WESTERN WATERTOWN, WI
We are looking to hire a front desk associate.
Hours: Weekends are required but not all. Flexible shifts.
Expect 4-5 shifts per week for full time. OR 2-3 Shifts per week for part time.
JOB OVERVIEW:Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Wage will be dependent on experience with first raise after 3 months depending on performance evaluation.
Applicants must have held a steady job in the past and must have some type of customer service experience to be considered.
JOB REQUIREMENTS:
- High School diploma or equivalent,
- Must speak fluent English.
- Friendly and hospitality focused
- Attention to detail
- Great communication skills
- Required to work weekends and/or holidays.
THIS JOB REQUIRES THE ABILITY TO PERFORM THE FOLLOWING:
- Excellent communication skills that will make our guests feel welcomed at our hotel.
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods of time
- Handling computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Spanish is not required but recommended
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and complaints promptly and efficiently
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in hospitality management or front desk operations preferred
- Proficiency in using phone systems and other office equipment
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel operations and guest services
- Ability to handle difficult situations with professionalism and empathy
- Strong organizational skills and attention to detail
- Flexibility to work night audit shifts if required
We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about providing exceptional guest experiences and have the necessary skills, we would love to hear from you. Please submit your application with your resume attached.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $14 - $16
