What are the responsibilities and job description for the Part Time Night Auditor position at Best Western Woodhaven Inn?
Job Summary:
Join our team as a Night Auditor where you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. As a Night Auditor, you will be responsible for overseeing the nightly operations, conducting financial audits, and providing exceptional guest service to ensure a positive experience for all our guests.
Duties:
- Conduct night audit procedures to verify and balance entries, including guest transactions, revenue postings, and room charges
- Handle guest check-ins and check-outs efficiently and professionally
- Respond to guest inquiries and concerns promptly and courteously
- Manage reservations and assist with room assignments as needed
- Ensure the security of the property by monitoring surveillance cameras and conducting regular property walks
- Prepare and distribute daily reports summarizing hotel operations for management review
- Assist in resolving billing discrepancies and processing payments accurately
- Collaborate with other departments to address guest needs and requests during the night shift
- Maintain a clean and organized front desk area for a welcoming guest experience
Skills:
- Night Audit: Proficiency in conducting night audit procedures and financial reconciliations.
- Phone Etiquette: Excellent communication skills with a polite and professional phone manner.
- Hospitality: Dedication to providing exceptional service and creating a positive guest experience.
- Guest Relations: Ability to interact with guests in a friendly and helpful manner.
- Front Desk: Experience working at the front desk of a hotel or resort.
- Resort: Understanding of resort operations and amenities.
- Hotel: Knowledge of hotel operations, including check-in/check-out processes.
- Phone Systems: Familiarity with operating phone systems for handling guest calls.
- Hospitality Management: Understanding of hospitality management principles.
If you are detail-oriented, possess excellent customer service skills, and thrive in a dynamic overnight environment, we invite you to apply for the Night Auditor position. Join our team and contribute to ensuring a seamless experience for our guests throughout the night. Apply now!
Job Type: Part-time
Pay: $14.00 - $15.50 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Woodhaven, MI 48183 (Required)
Work Location: In person
Salary : $14 - $16