What are the responsibilities and job description for the Assistant Operations Manager position at Best Western?
We are seeking a highly motivated and flexible Assistant Operations Manager to join our dynamic team. The ideal candidate will have previous hotel experience and a strong understanding of hotel operations, including front desk management and inventory control. This position requires a proactive approach to problem-solving, excellent communication skills, and the ability to adapt to a variety of tasks and responsibilities. The Assistant Operations Manager will assist in ensuring smooth day-to-day operations while covering any staffing shortages as needed.
Key Responsibilities:
- Assist in overseeing the daily operations of the hotel, including front desk, housekeeping, and maintenance departments.
- Manage staffing schedules and provide support for any shortages or staff absences.
- Ensure guest satisfaction by addressing issues, resolving complaints, and ensuring high-quality service standards.
- Supervise inventory control, ensuring adequate stock of supplies for hotel operations.
- Monitor and assist with budgeting and cost control initiatives.
- Perform administrative duties, such as updating employee schedules and maintaining operational reports.
- Collaborate with the Operations Manager to improve operational efficiency and guest experiences.
- Maintain a flexible approach, adjusting shifts and working hours as needed to cover all areas of the hotel.
- Provide training and support to new and existing staff members.
Qualifications:
- Previous hotel or hospitality experience is required.
- Strong understanding of hotel operations, including front desk and inventory management.
- Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate staffing needs.
- Excellent leadership, organizational, and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal and communication skills, with a focus on guest relations.
- Proficiency with hotel management software and basic office tools.
Working Hours:
This position requires a flexible work schedule, including the potential to cover shifts during peak hours, staff shortages, and unexpected absences.
If you're ready to take on a challenging and rewarding role in a fast-paced environment, apply today to become part of our team!
