What are the responsibilities and job description for the Front Desk Agent position at Best Western?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism and courtesy.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through our hotel management system.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audits as required, balancing accounts and preparing reports for management.
- Maintain the front desk area in an organized and professional manner.
- Collaborate with other departments to fulfill guest requests and enhance overall service quality.
Skills
- Proven experience in guest relations or customer service within a hotel or resort environment is preferred.
- Strong phone etiquette skills for handling incoming calls professionally.
- Familiarity with front desk operations and hotel management systems is an advantage.
- Excellent communication skills, both verbal and written, with a focus on guest services.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- A positive attitude, strong problem-solving skills, and the ability to work as part of a team are essential for success in this role.
Join us in creating memorable experiences for our guests while fostering a welcoming atmosphere at our resort!
Job Type: Part-time
Pay: $12.50 - $12.90 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Corpus Christi, TX 78418 (Required)
Ability to Relocate:
- Corpus Christi, TX 78418: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13
