What are the responsibilities and job description for the Hotel Desk Supervisor position at Best Western?
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. The ideal candidate will have a strong background in customer service management with excellent guest service skills. Hospitality and hotel management is ideal but not required. This role involves overseeing front desk operations, ensuring guest satisfaction, and managing staff to provide exceptional service in a resort or hotel environment.
Responsibilities
- Supervise front desk staff, providing training and support to ensure high levels of guest service.
- Manage daily front desk operations, including check-ins, check-outs, and reservations.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Conduct night audits to ensure accurate financial reporting and account reconciliation.
- Maintain knowledge of hotel services, promotions, and local attractions to assist guests effectively.
- Collaborate with other departments to enhance the overall guest experience.
- Ensure compliance with hotel policies and procedures, including safety and security protocols.
- Assist in scheduling staff shifts, fill-ins and managing front desk inventory.
Qualifications
- Proven experience in a front desk role within the hotel or hospitality industry.
- Strong phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with night audit procedures is preferred.
- Excellent organizational skills with attention to detail.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- A passion for delivering outstanding guest services and creating memorable experiences.
- Previous experience in hotel management or supervisory roles is highly desirable.
- Must have reliable transportation and open availability.
Join our team as a Hotel Front Desk Supervisor and help us create exceptional experiences for our guests!
Job Type: Full-time
Pay: $17.00 - $17.50 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Niagara Falls, NY 14304 (Required)
Work Location: In person
Salary : $17 - $18
