What are the responsibilities and job description for the Hotel Front Desk Agent position at Best Western?

Job Description

Why join our team?

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. As a team member, you will earn Best Western rewards and front desk incentives working with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Our job opportunity :

Position : Front Desk Agent
Hotel name : Hartford Hotel BW Signature Collection
Address : 8832 Glendon Way, Rosemead, CA 91770
Hours : 7am-3pm, 3pm-11pm

What you get to do in this role :

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Maintains an inventory of vacancies, reservations and room assignments.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Knows room locations, types of rooms available, and room rates.

Registers arriving guests and assigns rooms.

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

Coordinates guest room maintenance work with the maintenance division.

Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

Knows daily activities taking place in the hotel.

Reports any unusual occurrences or requests to the manager.

Manages and resolves all guest complaints in a professional and courteous manner.

Processes guest check-outs and handles monetary transactions.

Maintains customers’ privacy.

Maintains a high level of professional appearance and demeanor.

Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

High school diploma or equivalent.

Previous hotel-related experience preferred.

Ability to communicate with public, hotel staff, and management in a professional manner.

Knowledge of surrounding areas and local events.

Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.

Ability to learn safety, emergency, and accident prevention policies and procedures.

Skilled in the use of front office equipment.

Knowledge of proper telephone etiquette.

Ability to work a flexible schedule, including weekends and holidays.

Equal Employment Opportunity

Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Salary : $18 - $19

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