What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and managing front desk operations efficiently.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel, ensuring all information is accurate and up-to-date.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and amenities.
- Manage phone calls with excellent phone etiquette, directing calls as necessary.
- Maintain the front desk area in a neat and organized manner.
- Assist with reservations and ensure proper documentation is maintained.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining guest confidentiality.
Requirements
- Previous experience in customer service or hospitality preferred.
- Strong communication skills with an emphasis on guest relations.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with front desk operations in a hotel management setting is a plus.
- Excellent phone etiquette and interpersonal skills are essential.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.
- A positive attitude and ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 30 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
Ability to Commute:
- Green Bay, WI 54304 (Required)
Ability to Relocate:
- Green Bay, WI 54304: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
