What are the responsibilities and job description for the Night Front Desk Clerk position at Best Western?
## Job Overview We are looking for a dedicated Front Desk Agent to be the first point of contact for our hotel guests. The ideal candidate will have a strong background in guest relations, phone etiquette, and hotel operations. If you are passionate about providing exceptional customer service and creating a positive experience for our guests, we invite you to apply. ## Responsibilities - Greet guests in a friendly and professional manner upon arrival - Check guests in and out efficiently, processing payments accurately - Answer phone calls and assist with inquiries or reservations - Handle guest requests promptly and effectively - Perform night audit duties to ensure accuracy in billing and accounting - Maintain a neat and organized front desk area ## Requirements - Proven experience in customer service or hospitality industry - Familiarity with hotel management systems and phone systems - Strong communication skills, both verbal and written - Ability to multitask and work effectively in a fast-paced environment - Fluency in more than one language is a plus - Knowledge of front desk operations and procedures If you are a team player with excellent interpersonal skills and a passion for delivering outstanding service, we would love to have you join our team as a Front Desk Agent.
Job Type: Full-time
Pay: $11.00 - $12.00 per hour
Schedule:
- Overnight shift
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Commute:
- Portland, TX 78374 (Required)
Work Location: In person
Salary : $11 - $12
