What are the responsibilities and job description for the Customer Service Representative position at Bestcare Pharmacy and Home Medical Equipment?
Looking for a full-time Pharmacy Customer Service Clerk. Individual should have strong work ethics, good communication skills, and the ability to perform efficiently in a fast-paced environment.
Job Description: Customer Service Representative
The Customer Service Representative is responsible for answering customer service inquiries via phone, fax, email, & walk in. This person will be responsible with handling accurate, timely and efficient orders, reviewing and preparing documentation, maintain data base by entering and updating customer account information, delivery orders, pick-ups, and miscellaneous services. This position will also require the ability to accurately communicate verbal instructions, insurance verification/coverage.
Position Responsibilities & Duties:
-Respond promptly to customer inquiries received via phone, fax, and email.
-Knowledgeable with most Medical Insurance Policies. Will need to verify customer’s insurance eligibility, benefits, and process authorizations.
-Receive & Process daily medication orders as they come in.
-Communicate and coordinate with rest of the team, as necessary.
-Maintain a positive, and professional attitude toward customers at all times.
-Good Organizational, Written, Verbal Skills.
-Other duties as requested by management and ability to in different departments when needed
-Able to help in different departments when needed.
Job Requirements:
-High School Diploma/GED.
-Basic Computer Skills and Common Knowledge of Microsoft Programs such as WORD, Excel, & Outlook.
-Bilingual skills are considered a plus but not required.
Job Type: Full-time
Pay: $34,000.00 - $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $34,000 - $40,000