What are the responsibilities and job description for the Account Manager position at Bestway International, Inc.?
About the Role
We are seeking a motivated Account Manager to join our Domestic Freight team. This role is crucial in ensuring seamless operations and exceptional service for our customers. As an Account Manager, you will drive process improvements, manage freight logistics, and build lasting relationships with both customers and carriers. If you thrive in a fast-paced, dynamic environment, this is the opportunity for you.
Key Responsibilities
- Freight Management : Ensure timely pick-up and delivery of shipments, exceeding customer expectations for on-time service while proactively addressing service issues.
- Customer Engagement : Build and maintain strong customer relationships by providing professional and timely communication, offering support during challenges, and relaying service updates.
- Carrier Relations : Develop and sustain effective partnerships with carriers, managing capacity challenges and influencing availability during peak periods.
- Operational Coordination : Oversee load tracking, status updates, appointment scheduling, and rescheduling to maintain smooth operations.
- Efficiency Optimization : Manage detention details, resolve invoice discrepancies, and contribute to process automation initiatives to enhance operational efficiency.
- System Updates : Set up vendor profiles, update shipment systems, and ensure all requirements meet customer and carrier expectations.
Qualifications
Basic Requirements :
Preferred Skills :
Why Join Bestway International?