What are the responsibilities and job description for the Import/Export Operations Coordinator position at BESTWAY LOGISTICS INC?
Job Summary:
We are looking for a detail-oriented Import & Export Operations Coordinator to manage shipment tracking, customer service, and documentation processes. This role involves coordinating with internal teams, customs brokers, and overseas offices to ensure seamless logistics operations.
Key Responsibilities:
- Serve as the primary point of contact for shipment status, inbound inquiries, and cargo delivery details.
- Track and monitor all incoming vessels to the United States and provide status updates.
- Prepare and distribute import/export documents, including Arrival Notices, Invoices, Release Orders, and Delivery Orders.
- Coordinate inland deliveries with customs brokers, LTL carriers, and drayage companies.
- Ensure accurate and timely processing of documentation for carriers, forwarders, and customers.
- Maintain strong communication with internal teams, customers, and overseas offices via phone & email.
- Develop and maintain relationships with overseas branches, trucking companies, and air/ocean carriers to secure competitive pricing and services.
- Prepare import documentation, customer quotes, and invoices.
Skills & Qualifications:
Required:
- 2 years of experience in import operations within the freight forwarding industry (export experience is a plus).
- Strong knowledge of import regulations, ground services, AES, ISF, and ACE compliance.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Google Suites (Docs, Sheets, Gmail, Drive).
- Strong verbal and written communication skills in English.
- Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
- Ability to multi-task and prioritize responsibilities effectively.
- Legally authorized to work in the USA.
Preferred:
- Familiarity with Incoterms and customs clearance processes.
- Bilingual in Chinese (preferred but not required).
Job Type: Full-time
Pay: $22.85 - $27.51 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- City of Industry, CA 91745: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $28