Senior Ordering and Processing Specialist

Job Title: Senior Ordering and Processing Specialist

Location: Cherry Hill, NJ

Company: Bestwork Industries for the Blind

About Us:

Bestwork Industries for the Blind is a non-profit organization committed to providing employment opportunities and support for individuals who are blind or visually impaired. Our mission is to empower and inspire individuals through meaningful employment, fostering an inclusive and supportive workplace.

Position Summary:

We are seeking a diligent and detail-oriented Senior Ordering and Processing Specialist to join our e-Commerce team. The senior specialist will be responsible for processing and managing customer orders in an efficient and timely manner. They ensure that all orders are accurate, complete, and meet the company’s standards. They track inventory levels and shipments, perform price analysis and update pricing as necessary, handle customer inquiries and complaints, and communicate with suppliers and distributors to ensure that products are delivered on time. The senior specialist will also be involved in reviewing and processing market baskets of products submitted by customers and generating and updating reports to keep management informed about order processing activities.

Key Responsibilities:

· Develops quotes, reports and proposals for customers

· Updates pricing files

· Supports back-end web functionality, including product file management and updates, customer set up, technical customer support, and the generation of reports and analytics

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

· Builds rapport and relationships with vendors and suppliers

· Communicates with vendors and suppliers on ordering issues to best resolve the issue(s)

· Continuously seeks opportunities to improve processes and enhance efficiencies

· Receives and reviews orders for accuracy, including checking product availability and pricing details

· Processes customer orders promptly and accurately, makes necessary entries for orders in database

· Assists with marketing efforts of the e-commerce platform

· Assists with production posted when necessary

· Performs other duties as assigned

Qualifications:

· Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

· Proven experience in accounts receivable or a similar finance-related role.

· Strong understanding of accounting principles and procedures.

· Proficiency in accounting software and Microsoft Office Suite, especially Excel.

· Excellent attention to detail and high level of accuracy in data entry.

· Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

· Excellent communication and customer service skills.

· Ability to work independently and collaboratively within a team.

· Experience working in a non-profit environment or familiarity with issues related to visual impairment is a plus.

Why Join Us?

At Bestwork Industries for the Blind, you will have the opportunity to contribute to a meaningful cause and make a positive impact in the lives of individuals with visual impairments. We offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and interest in the position to Careers@bestworkindustries.org

Bestwork Industries for the Blind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Shift:

• Day shift

Experience:

• customer service: 1 year (Required)
• E Commerce: 1 year (Required)

Ability to Commute:

• Cherry Hill, NJ 08003 (Required)

Work Location: In person