What are the responsibilities and job description for the Customer Due Diligence Team Leader position at bet365?
Overview
Operations
Full Time
Closes 30/04/25
Marlton, New Jersey
Full Time
Closes 30/04/25
Who we are looking for
A Customer Due Diligence Team Leader, who will lead and develop a high-performing team, while ensuring full compliance with regulations within the Customer Due Diligence department.
This is an exciting opportunity to advance your career within a growing team, that are focused on maintaining the highest standards of Customer Due Diligence.
You will foster continued growth by leading, motivating and coaching a team of specialists, ensuring they deliver an exceptional service, while adhering to key regulatory requirements.
You will be provided with training on all aspects of the role.
You will be required to work any five days from seven, with working hours between 8:00am and 5:30pm, subject to change based on the needs of the Business.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Ability to motivate staff and provide coaching in an effective manner.
Knowledge and understanding of policies and procedures relating to Customer Due Diligence, Anti Money Laundering (AML), (CTF) and Responsible Gambling.
Strong written and verbal communication skills.
Ability to multitask.
Strong planning, organization and prioritization skills.
Excellent attention to detail.
Ability to identify key areas of concern with strong decision-making skills and to escalate appropriately.
Self-motivated, with the ability to influence others.
Ability to maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
Developing and monitoring the performance of Customer Due Diligence Specialists through PDPs, coaching sessions and progress meetings.
Reviewing the quality of further due diligence reports and customer communication completed by Customer Due Diligence Specialists, to ensure that customers are reviewed in accordance with our regulatory requirements.
Staffing of the day-to-day Customer Due Diligence department ensuring that reports, calls and tasks are completed in a timely manner and in line with department goals and KPIs.
Reviewing further due diligence reports and making risk-based decisions on customer accounts, while recognizing and complying with Business responsibilities in relation to AML and CTF.
Being a point of escalation to Customer Due Diligence Specialists.
Identifying, prioritizing and escalating high risk accounts at the earliest opportunity.
Completing delegated tasks from the Customer Due Diligence Supervisors and Managers.
Suggesting ideas to improve processes and procedures to benefit the department.
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